Reservation / Booking Policy

Effective date: August 26, 2026 · YONGFA 168, LLC

This policy covers catering bookings and scheduled appointments made through this website.

1. You may request a date, time, headcount, and package through the site.
2. Confirmation: A submitted request is not final until we send confirmation (email, message, or other notice from our team).
3. Lateness: If you will be late for an on-site set-up or agreed pickup window, contact us as soon as possible. We may hold the appointment for about 15 minutes depending on the schedule; longer delays may require rescheduling.
4. Cancellation / changes: Contact us ASAP. See also Refund & Cancellation. Routine catering bookings: notify at least 48 hours before the event for free cancel when preparation has not started.
5. Large groups / holidays / special events: May require a deposit, longer lead time, or special rules stated in your confirmation.
6. No-show: Missing an agreed pickup or refusing delivery without notice may result in charges up to the deposit or prepared-food cost as stated at booking, to the extent allowed by law.
7. Modifying guests, date, or time: Request changes via Contact; approval depends on kitchen capacity and lead time.
8. Deposit: When payments are live, a deposit or pre-authorization may be required. Unused eligible deposits are refunded per the refund policy and your confirmation terms.
9. Special requests: You may note allergies, accessibility needs, child seating, birthday setups, etc. We will try to accommodate but cannot guarantee every request.